Building a Hiring Engine for Hypergrowth: Clipboard’s Four-Year Journey with BrightHire

The challenge

As Clipboard scaled its hiring efforts, the team needed a more consistent way to run interviews and develop interviewers. In the early 2020s, the company was growing rapidly, expanding across functions as funding accelerated headcount growth.

Hiring volume increased quickly, and more interviewers across teams were getting involved, including many who were newer to interviewing. Ensuring alignment, consistency, and quality became harder as the interview pool expanded.

Clipboard began recording interviews to help hiring managers and recruiters align on expectations and to support faster ramp-up for newer interviewers. The team relied on Loom and Zoom to capture conversations and share examples but those weren’t built for interviewing at scale.

As hiring continued to grow, the limitations became clear. Interview recordings were hard to manage and didn’t integrate cleanly with the ATS or existing workflows.

Clipboard needed a solution designed specifically for interviewing that could support alignment and calibration across teams while remaining easy for interviewers to use and embedded in the hiring process.

“We wanted something seamless. A manager could just join, take notes, and the record would already be attached to the candidate in our ATS.”
— Sarah Gray, Director of Talent, Clipboard

The solution

Clipboard implemented BrightHire in 2021 and enabled it across recruiting and hiring teams with minimal overhead. Once live, BrightHire became part of the standard interview workflow, automatically appearing on interviews and requiring little ongoing training or management.

BrightHire supports Clipboard’s hiring process in several key ways:

Interview calibration and interviewer development

Recorded interviews allow teams to align on what strong interviewing looks like using real examples. When hiring volume spikes or new interviewers are added to a loop, managers can share recordings that illustrate both strong and weaker interviews, along with context on why decisions were made. Managers also review recorded interviews from their direct reports and provide specific, actionable coaching.

Self-serve access to interview context

Recruiters and hiring managers can review transcripts and notes to confirm details, identify themes, and prepare next steps without scheduling additional meetings. This allows teams to move forward independently and reduces delays caused by follow-up coordination.

Faster late-stage decisions

Stakeholders can review interviews asynchronously, which in some cases allows teams to move candidates forward without adding extra interview rounds. This is especially valuable near the end of the process, when timing matters most.

Over time, interview recording and review became an expected part of the process. When a recording is missing, it is noticed and called out, reflecting how embedded BrightHire is in Clipboard’s hiring workflow.

“We can record strong interviews and use them to help other interviewers learn what good looks like.”
— Sarah Gray, Director of Talent, Clipboard

Why BrightHire

BrightHire continues to be a core part of Clipboard’s hiring infrastructure because it meets practical, day-to-day needs across recruiting and hiring teams.

• Ease of use: Interviewers can join calls, take notes, and continue their workflow without disruption or additional steps.
• ATS integration: Interviews and notes are automatically captured and connected to candidate records in Ashby, ensuring interview data lives where teams already work.
• Centralized access: Interview recordings and notes live in one place, making it easy to search, review, and reference past conversations without navigating multiple systems.
• Built-in metrics: Usage and outcomes are visible without additional configuration, supporting ongoing evaluation and improvement.

Together, these capabilities support consistency, speed, and shared ownership across the hiring process.

“It’s the combination of ease, access, and built-in metrics that’s kept BrightHire as a core tool for us.”
— Sarah Gray, Director of Talent, Clipboard

Results

Adoption at scale

BrightHire is embedded across Clipboard’s hiring process, supporting high-volume recruiting without adding complexity.

• Over the past four years, more than 40,000 interviews have taken place on the platform, with 85%+ captured directly through the ATS.

Recording interviews has become the norm, not the exception.

• Nearly 25% of interviews are reviewed by peers, creating stronger collaboration, clearer feedback, and more consistent standards across hiring teams.

Faster, more confident decisions

With shared access to interviews, hiring teams don’t have to rely on summaries or secondhand notes. They can revisit conversations, align quickly, and move candidates forward with clarity—especially in later-stage decisions where stakes are higher.

• Over four years, Clipboard has hired more than 1,500 candidates using BrightHire, the equivalent of more than three times the company’s size when the platform was first implemented.