Up-Leveling Array’s Sales and Engineering Hiring

Hire more efficiently through company-wide adoption

While Array works with several tools in their tech stack, BrightHire has quickly become a critical asset to the company. Within a month of kicking off with BrightHire, Array’s team began conducting hundreds of interviews on the platform and adopting the software across its departments.

“BrightHire is definitely at the top of the list for us in terms of overall use, where we get the most value, and adoption across the company,” says Shea.

Array’s engineering team has been the most prominent adopters, using BrightHire to assess candidates quickly for urgent, high-priority roles. The ability to record, highlight, and asynchronously review interviews has been a particular benefit for engineering leadership.

Array’s CTO uses BrightHire to stay closely involved in hiring processes. He reviews streamlined, highlighted interview moments, spending far less time than required for interviewing candidates individually.

Train hiring teams and build structured interviews

Array knows that a well-oiled hiring machine brings colleagues across the organization into the fold as interviewers. This means the hiring teams need to have a baseline set of skills, knowledge, and experiences to conduct effective interviews and deliver an excellent candidate experience.

At many companies – especially startups with growing teams – not everyone has a chance to participate in structured interview processes. Fortunately, Array has found solutions through BrightHire, which allow teams to establish baseline processes, teach best practices, and bring everyone on to the same page before they interview candidates.

Hiring teams can explore Array’s library of recorded BrightHire clips to learn the ropes on their own time, serving as a self-guided interview training program. Giving prospective interviewers exposure to recordings and best practices allows the recruiting team to demonstrate what a good conversation looks like.

Shea notes: “Interviewers in training respond really well to visual learning, so saying ‘hey, this is a really good example of how we want to pitch Array’… or ‘this is a really good example of what to tell candidates when they’re asking us questions about our product roadmap, take a look.’”

These company-specific best practices are applicable across teams and allow colleagues to speak a “common language” in interviews. Array has plans to expand this initiative, leveraging specific insights to create tailored examples and checklists for departments such as sales and engineering.

Unlock interview data and insights to improve processes

BrightHire gives Array new ways of collecting and analyzing interview data to improve hiring. With BrightHire, the team can now identify opportunities for process improvements, identifying exactly what they can fix to restore efficiency and effectiveness.

For example, Array noticed its pass-through rates weren’t on track with its goals. The team had a sense that engineering wasn’t extending enough offers relative to the number of people interviewed per month. With the help of BrightHire, Array was able to parse interview data to bridge the gap and get to the source of the issue.

Using BrightHire, Array uncovered that while candidates were getting high praise throughout the interview process, hiring teams were hesitant to extend offers at different levels than the job descriptions had advertised. After identifying this trend, Array began to shift its approach, emphasizing its hiring goal for the organization as a whole rather than for a specific level or role description.

This had an immediate tangible impact: using BrightHire, Array’s CTO was able to review stagnant applications and move several qualified candidates forward in the hiring process.

In another case, Array needed to repair a disconnect between interview performance and work simulation performance for BDR candidates. While many had received great feedback in interviews, they were falling short in working sessions, raising questions about how they should be assessed at each step.

With BrightHire’s library of interview recordings, Array’s team was able to review previous sessions to analyze discrepancies and make revisions going forward. This allowed them to implement structural changes that better reflect the on-the-job responsibilities of the role, making the hiring process more cohesive and effective.